Innovative Hospitality Sales, Marketing & Revenue Solutions


32 Drumsheugh Gardens
Tel: +44 (0) 131 467 4574

Registered in Scotland
Number 337730


The good management of Spa facilities is essential to guarantee the best possible
experience for guests and to achieve budgeted profits for the business.

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Spa Operations

CHMC’s Spa Management Service can provide strategic reviews, budgetary guidance and quality control audits that will ensure the spa concept is developed into a resilient and profitable business.

We will conduct operational reviews and operational audits to monitor and control the standards and performance of the spa. All visits will be documented with reports and recommendations

To fast-track business improvement, CHMC offer specialist analysis.  We will guide the Treatment Manager in collating monthly statistical data, utilising this Spa Software System to assess, guide and drive the business.  CHMC provide on-going support to the Spa Team. 

By updating and introducing new creative spa treatments, working directly with the product company and according to the specific requirements of the Spa, we will ensure that spa treatments are constantly at the cutting-edge.  CHMC also reviews, streamlines and focuses the training needs of the Spa Team, prioritising training for new recruits.

In reviewing and aligning the Spa Team to the evolving Global Spa Market, CHMC can review all areas of the spa operation:

  • Customer Journey 
  • Spa Standard Operating Manuals (SOP) 
  • Staff Structure and Job Descriptions
  • Spa operational collateral for Clients and Employees 
  • Spa Health & Safety Manual 
  • Spa Pricing strategy 
  • Membership Pricing Strategy 
  • Review of all staff rotas